This Privacy Policy is effective from 25th May 2018.

This Privacy Policy aims to give you information on how we collect and process your personal data.

The Wings of Hope website, mobile, and any other means of collecting personal data are controlled by Supreme Charitable Trust, referred to as “we”, “us” or “our” throughout this Privacy Policy. We are the primary data controller for the purposes of this website and our registered office is Supreme House, 12 Ironbridge Close, Great Central Way, London, NW10 0UF, United Kingdom.

It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them.

We may amend this Privacy Policy at any time by posting the amended terms herein. All amended terms automatically take effect 30 days after they are posted. We will announce any material changes and their rationale to this Privacy Policy through email.

Scope

This Privacy Policy describes our collection, use, disclosure, retention and protection of your personal data.

By navigating to a Wings of Hope website or mobile view, by transacting and by registering an account, you are agreeing to the terms of this Privacy Policy.

Collection and cookies

We collect, process and retain personal information from you and any devices you may use when you navigate to a Wings of Hope web or mobile view, by transacting, by registering an account and otherwise interacting with us.

Use

We use the personal information we collect to: provide and improve our services, provide you with a personalised experience on our site, contact you with information about our work and events.

We process personal data relating to your interaction (transactions, site visits) with Wings of Hope to enable us to personalise your experience with us. This processing constitutes profiling under the GDPR and we process your personal data in this way as it is in our legitimate interest to offer you a personalised experience on our sites and to provide you with information about our work and events.

We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal disputes. Where a legal requirement obliges the retention of personal data for a specific minimum period, we will retain data for at least that period. When we determine the maximum retention duration of any personal data we hold we do so with regard to our legitimate interests to retain data, our obligation under GDPR to minimise data we hold with what we do hold as personal data being kept proportionate; the nature, and sensitivity of the personal data and the potential risk of harm from unauthorised use or disclosure of your personal data.

Your rights

The General Data Protection Regulation provides for rights of access, modification and deletion of your personal information.

You can submit your rights servicing request by emailing [email protected]

Managing preferences

You can control how we send personalized marketing, by channel and by frequency. If you do not wish to receive marketing communications from us, you can unsubscribe at any time by emailing [email protected]

Disclosure and security

We do not disclose your personal information to third parties for marketing purposes.
We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We minimise the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose.

In so doing we may disclose your personal information to authorised third party service providers who help us to provide our services such as:

  • Payment providers to facilitate purchases

Where legally compelling grounds exist, we may also disclose your personal information to governmental and law enforcement agencies, and otherwise in the defence of legal claims.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

If we were to be acquired by another company, we may share information with them and we will require that company to agree follow this Privacy Policy with respect to your personal data.

Questions

If you have a question about this Privacy Policy, please contact:

[email protected]

or: The Wings of Hope, Supreme House, 12 Iron Bridge Close, Great Central Way, London, NW10 0UF, United Kingdom.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the data protection supervisory authority in the UK (www.ico.org.uk).
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.